Our refund policy for subscription purchases
Last updated: 2026-08-31
Our Software is a digital product delivered as a subscription. Purchases are processed by Creem, our merchant of record, and refunds are handled in accordance with Creem's platform rules and this policy.
You may request a full refund within 14 days of your first purchase of a subscription, provided the refund is not being abused (see Exceptions below).
Email us at support@tntok.top with the order details (order ID and the email used for payment). Once approved, the refund is issued by Creem back to your original payment method. Processing times may vary by payment method.
Refunds will not be granted for: repeated purchase-and-refund abuse; violations of the Terms of Service; or requests made after the refund window has passed. Renewal charges for an active subscription may be refunded within the same window, at our discretion.
Before filing a chargeback with your bank or card issuer, please contact us first — we will resolve most issues quickly. Chargebacks are handled in accordance with Creem's platform rules and may affect your account.
For any questions about this policy, please contact us at support@tntok.top.